A seven-part playbook about accessibility and inclusion in client service. The playbook includes sections on:
- Learn about Accessibility, it's more than you think
- Understand how barriers affect persons with disabilities
- Involve persons with disabilities from the start
- Design experiences to be more inclusive
- Make communications accessible for everyone
- Develop the skills to provide accessible service
- Be part of an accessible culture
There's a special section on Inspiring Tools that explores innovative ways to gather client insights and assess the accessibility in client service.
Resource link:
Category:
Government Resources